Frequently Asked
Questions About
ph945 Casino

ph945 may request identity verification documents to confirm your age and identity. Accepted government-issued IDs include:

• Philippine Passport
• SSS ID or UMID
• Driver's License
• PhilHealth ID
• Voter's ID

You may also be asked to provide proof of address such as a recent utility bill or bank statement. Verification is typically completed within 24 hours of document submission.

No. ph945 strictly allows only one account per player. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any bonuses or winnings. If you have forgotten your login credentials, use the password reset function or contact our support team at [email protected].

On the ph945 login page, click Forgot Password and enter your registered mobile number or email address. You will receive a one-time password (OTP) or a reset link. Follow the instructions to set a new password. For security, choose a strong password that combines uppercase and lowercase letters, numbers, and special characters. If you continue to have trouble accessing your account, contact ph945 support directly.

You can update most personal details — such as your email address, contact number, and preferred payment method — from the Account Settings section of your ph945 dashboard. Some changes, such as updating your registered name or date of birth, may require additional identity verification. Contact our support team if you need assistance with sensitive account changes.

ph945 supports a wide range of Philippine payment channels for deposits, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

All deposits are processed in Philippine Peso (₱). There are no currency conversion fees when depositing via local payment methods.

The minimum deposit at ph945 varies by payment method. For GCash and PayMaya, the minimum deposit is typically ₱100. For bank transfers via BPI, BDO, or Metrobank, the minimum is generally ₱500. Check the Cashier section of your ph945 account for the most up-to-date minimum deposit amounts per payment channel.

Most deposits at ph945 are credited instantly or within a few minutes. GCash and PayMaya deposits are typically the fastest, appearing in your gaming wallet almost immediately after payment confirmation. Bank transfers may take up to 30 minutes during business hours. If your deposit has not appeared after 1 hour, contact ph945 support with your transaction reference number.

Yes. ph945 provides deposit limit controls as part of our responsible gaming tools. You can set a daily, weekly, or monthly deposit limit from the Responsible Gaming section of your account settings. Deposit limit reductions take effect immediately. Increases require a 24-hour cooling-off period before activation — giving you time to reconsider. We strongly encourage all players to set a deposit limit that reflects their personal entertainment budget.

To withdraw from ph945, go to the Cashier section of your account and select Withdraw. Choose your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified before submitting a withdrawal — unverified accounts may experience delays. Withdrawals are processed to the same payment method used for your most recent deposit where possible.

Withdrawal processing times at ph945 depend on your chosen payment method:

• GCash / PayMaya: Usually within 1–3 hours
• BPI / BDO / Metrobank: 1–3 business days
• Other bank transfers: Up to 3 business days

Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. If your withdrawal has not arrived within the stated timeframe, contact ph945 support with your withdrawal reference number.

The minimum withdrawal at ph945 is generally ₱200, though this may vary by payment method. Maximum withdrawal limits per transaction and per day also apply and are displayed in the Cashier section of your account. Players who have completed full identity verification typically have access to higher withdrawal limits. Contact ph945 support if you need to discuss a large withdrawal.

Common reasons for withdrawal delays or rejections at ph945 include:

• Account not fully verified — submit your ID documents to resolve this
• Active bonus wagering requirements not yet met
• Withdrawal amount exceeds your daily or transaction limit
• Payment method details do not match your registered account information
• Pending security review on your account

If your withdrawal was rejected, you will receive a notification with the reason. Contact ph945 support at [email protected] for assistance resolving any withdrawal issue.

ph945 offers a generous welcome bonus for new Filipino players upon their first deposit. The welcome package may include a deposit match bonus, free spins on selected slots, or a combination of both. The exact welcome offer is displayed on the ph945 promotions page and may vary during special campaigns such as our Christmas Parol season in December. Always read the bonus terms and wagering requirements before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Wagering requirements and eligible games vary by promotion — always check the specific terms of each ph945 bonus offer.

Yes. ph945 regularly runs promotions for existing players including reload bonuses, cashback offers, weekly free spins, and special event campaigns. During the Christmas season, ph945 runs its festive Parol Twinkle promotions with exclusive prizes and enhanced bonuses. Make sure your marketing preferences are enabled in your account settings so you do not miss out on any ph945 promotions.

ph945 offers a diverse library of online casino games tailored for Filipino players, including:

• Live Casino: Live baccarat, roulette, blackjack, and game shows with real dealers
• Slots: Hundreds of video slots from leading game providers
• Bingo: Online bingo rooms with multiple game variants
• Mega Fishing: Popular fish shooting arcade-style games

New games are added to the ph945 library regularly. Browse the full game catalog from the main navigation menu.

Absolutely. ph945 is fully optimized for mobile play on both Android and iOS devices. You can access the complete ph945 game library directly through your mobile browser — no app download required. The mobile interface is designed for smooth, responsive gameplay whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

Yes. All games available at ph945 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Live casino games are streamed in real time with professional dealers and physical equipment, providing full transparency. ph945 is committed to offering a fair gaming environment in line with Philippine gaming standards.

ph945 uses SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers. Your personal information, payment details, and gaming activity are stored securely and never shared with unauthorized third parties. ph945 complies with applicable Philippine data privacy regulations under the Data Privacy Act of 2012 (Republic Act 10173).

If you suspect that someone has accessed your ph945 account without your permission, take the following steps immediately:

• Change your password right away via Account Settings
• Contact ph945 support at [email protected] to report the incident
• Request a temporary account freeze while the issue is investigated
• Review your recent transaction history for any unauthorized activity

ph945 will never ask for your password via email, chat, or phone. Do not share your login credentials with anyone.

ph945 does not sell or share your personal information with third parties for marketing purposes. We may share data with trusted service providers who assist in operating the platform (such as payment processors and identity verification services) under strict confidentiality agreements. Data may also be disclosed to regulatory authorities when required by Philippine law. For full details, refer to the ph945 Privacy Policy.

The minimum age to register and play at ph945 is 21 years old, in accordance with Philippine gaming regulations. ph945 conducts age verification checks on all accounts and may request a government-issued ID at any time to confirm a player's age. Accounts found to belong to players under 21 will be immediately closed and any funds returned. We take underage gambling prevention very seriously.

If you feel that gaming is becoming a problem, ph945 offers a self-exclusion tool that allows you to temporarily or permanently block access to your account. To activate self-exclusion:

• Go to Account Settings and select Responsible Gaming
• Choose your preferred self-exclusion period (1 week, 1 month, 3 months, 6 months, or permanent)
• Confirm your request — it takes effect immediately

You can also request self-exclusion by contacting ph945 support directly at [email protected]. During a self-exclusion period, you will not be able to log in, deposit, or receive any promotional communications from ph945. For additional support, PAGCOR operates responsible gaming resources for Filipino players.

ph945 provides a full suite of responsible gaming tools to help players stay in control:

• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit
• Loss limits: Restrict the maximum amount you can lose in a given period
• Session time limits: Set a maximum duration for each gaming session
• Reality checks: Receive on-screen reminders of how long you have been playing
• Cool-off periods: Take a short break from gaming without full self-exclusion
• Self-exclusion: Block access to your account for a set period or permanently

All tools are available free of charge in your account settings. We encourage every ph945 player to use these features as part of a healthy gaming routine. For more information, visit our Responsible Gaming page.

Problem gambling can affect anyone. Some warning signs to watch out for include:

• Spending more money or time on gaming than you intended
• Chasing losses by placing bigger bets to try to win back what you lost
• Neglecting work, family, or personal responsibilities because of gaming
• Borrowing money or selling possessions to fund gaming
• Feeling anxious, irritable, or restless when not playing
• Hiding your gaming activity from family or friends

If any of these signs sound familiar, we encourage you to use ph945's responsible gaming tools, take a break, and speak to someone you trust. ph945 fully supports players who seek help — reaching out is always the right move.